Refund Policy

At the Bok Seng Group, we take pride in our products and want you to be satisfied with your purchase. Please read the following carefully before requesting a return, refund or exchange.

1. Inspection Upon Delivery

Please inspect your order immediately upon receiving it.

You have 7 days from the date you receive your item to contact us if:

The item is damaged
The item is faulty or defective
You received the wrong item

If any of the above applies, please contact us as soon as possible so that we can evaluate the issue and determine an appropriate resolution.

Requests made after 7 days from delivery may not be accepted, except where otherwise required by applicable law.

2. Eligibility for Returns

To be eligible for a return:

The item must be in the same condition as when you received it
The item must be unused, unworn and unmodified
All original tags, accessories, components and packaging must be intact
You must provide a receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

3. How to Request a Return

To start a return request, please contact us at:

Email: estore@bokseng-ipl.com

Please include:

Your order number
Clear photographs of the item and its packaging, where applicable
A brief explanation of the issue

Items returned to us without prior approval may not be accepted.

Please do not send or deliver items directly to our premises unless you have received return instructions from us.

4. Assessment & Resolution

Once we receive your request, we will review the information provided and may request additional photographs or information where necessary.

If the return is approved, we will inform you of the appropriate resolution, which may include:

A replacement or exchange
A refund

Any return, refund or exchange is subject to inspection and assessment by the Bok Seng Group.

5. Refunds (If Approved)

If your return is approved for a refund:

The refund will generally be made to your original payment method
Refunds will be processed within 10 business days after approval

Please note that banks, payment providers and credit card issuers may require additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at estore@bokseng-ipl.com.

6. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for change of mind.

Returns or refunds may also not be accepted for:

Items showing signs of use, wear, modification or damage caused after receipt
Items damaged through improper handling, storage or assembly
Items returned without prior approval
Items missing original packaging, accessories, components or other supplied materials
Items that do not meet the eligibility requirements stated above
Custom or personalised products, including special orders or products made specifically for you
Sale, clearance or discounted items, unless defective or otherwise required by applicable law
Gift cards, where applicable

Please contact us before purchasing if you are unsure whether a particular product is eligible for return.

7. Collectible & Scale Models

Some products sold through the Bok Seng e-store are collectible scale models, brick-built models or other display items containing small, delicate or fragile components.

Minor variations from the actual vehicle or product, including variations in colour, livery, markings, proportions, alignment, details or specifications, are not necessarily considered defects.

Small parts or components may also become dislodged during handling or transportation. We will assess reported damage on a case-by-case basis based on the nature and extent of the issue.

Customers are advised to handle collectible products carefully and retain all original packaging.

8. Return of Products

Where a return is approved, the item must be returned to a location designated by Bok Seng Group before a refund or exchange can be completed, unless otherwise advised by us.

Bok Seng Group does not ordinarily provide on-site inspection, doorstep exchange or collection from a customer's premises.

Customers are responsible for arranging and bearing the cost of returning products unless otherwise stated by us in writing or required by applicable law.

9. Our Assessment

All return, refund and exchange requests will be assessed by Bok Seng Group based on the circumstances of the request, the condition of the product and this Return & Refund Policy.

Our decision will be final to the extent permitted by applicable law. Nothing in this Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under Singapore law.

10. Contact Us

If you have any questions regarding this policy or would like to request a return, refund or exchange, please contact:

Bok Seng Group
UEN: 199305010H
5 Tuas Ave 3
Singapore 639405