Privacy Policy

Last updated: September 14, 2026

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This Privacy Policy describes how the Bok Seng Group ("Bok Seng", "we", "us", or "our") collects, uses and discloses your personal information when you visit or use our e-store, purchase our products, or otherwise communicate with us in connection with the e-store (collectively, the "Services").

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For purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, website visitor or another individual whose information we collect.

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Please read this Privacy Policy carefully.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on the e-store, update the "Last updated" date and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information

To provide the Services, we may collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with our e-store and Services.

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We may use information collected from you to communicate with you, process and fulfil orders, provide and improve our Services, comply with applicable legal obligations, prevent fraud and misuse, enforce applicable terms and protect our rights and the rights of our users and others.

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Personal Information We Collect

The types of personal information we may collect depend on how you interact with our e-store and use our Services.

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Information that you provide directly to us may include:

• Contact information, such as your name, address, telephone number and email address.

• Order information, such as your name, billing address, shipping address, payment confirmation, email address and telephone number.

• Account information, such as your username, password and other information used to maintain or secure your account.

• Customer support information, including information you provide when contacting us regarding an order, product or other enquiry.​

 

Certain features of our Services may require you to provide particular information. You may choose not to provide such information, but this may prevent you from using certain features or completing a transaction.

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Information We Collect About Your Usage

We may automatically collect certain information about how you interact with our e-store ("Usage Data").

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This may be collected through cookies, pixels and similar technologies ("Cookies") and may include information about your device, browser, network connection, IP address and your interactions with our e-store and Services.

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Information We Obtain from Third Parties

We may receive information from third parties, including vendors and service providers that assist us in operating our e-store and providing our Services.

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These may include:

• Companies that support our e-store and Services

• Payment processors that process payment information required to complete your purchase.

• Delivery, logistics and fulfilment service providers.

• Analytics, advertising and marketing service providers.

• Other service providers that support the operation, security and functionality of our e-store.​

 

Any information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

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How We Use Your Personal Information

We may use your personal information for the following purposes:

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Providing Products and Services.

We use your personal information to process payments, fulfil orders, arrange delivery, provide notifications relating to your purchases, process returns or exchanges, manage customer accounts and provide other functionality associated with the e-store.

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Marketing and Promotions.

Where permitted by applicable law, we may use your personal information to provide marketing or promotional communications and information about Bok Seng products, merchandise, events or other relevant activities. Where required, we will obtain your consent before sending such communications.

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Security and Fraud Prevention.

We may use personal information to detect, investigate and respond to fraudulent, illegal, unauthorised or malicious activity and to maintain the security of our e-store and Services.

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Customer Support and Service Improvement.

We may use your information to respond to enquiries, provide customer support, improve our e-store and Services and maintain our relationship with customers.

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The types of information contemplated by the original policy include contact details, order and account information, customer-support communications and automatically collected usage information.

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Cookies

Like many websites and online stores, our e-store may use Cookies and similar technologies.

Cookies may be used to operate and improve the e-store, remember your preferences, maintain shopping-cart functionality, conduct analytics, understand how customers interact with the e-store and, where applicable, support marketing and advertising.

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You may be able to configure your browser to remove or reject Cookies. However, blocking certain Cookies may affect the functionality of the e-store or prevent certain features from working correctly.

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Where our e-store is powered by Wix, cookies and related technologies may also be used by Wix in connection with the operation of its platform.

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How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our e-store and provide our Services, including:

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• To vendors and service providers that perform services on our behalf, including payment processing, IT services, analytics, customer support, cloud services, fulfilment and delivery.

• To business and marketing partners where appropriate and permitted by applicable law.

• Where you direct, request or consent to the disclosure.

• To companies within the Bok Seng Group where reasonably necessary for legitimate business and operational purposes.

• In connection with a corporate transaction, restructuring or transfer of business.

• Where required to comply with applicable laws, regulations, court orders or lawful requests from government or regulatory authorities.

• Where necessary to protect or defend Bok Seng Group, our Services, customers, employees or other persons.

 

Service providers contemplated in the source policy include payment processors, fulfilment/shipping providers, IT and analytics providers, among others.

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User-Generated Content

Our Services may allow customers to submit product reviews or other user-generated content.

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If you choose to submit content to a public area of our e-store, that content may be publicly accessible. Please consider carefully what information you choose to make publicly available.

We cannot control how other persons may use information that you voluntarily make publicly available.

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Third-Party Websites and Links

Our e-store may contain links to websites, services or online platforms operated by third parties.

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If you follow a link to a third-party website or service, you should review its privacy and security policies and applicable terms and conditions.

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The Bok Seng Group is not responsible for the privacy practices, security or content of third-party websites or services that are not operated or controlled by us.

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Children's Data

Our e-store is not intended for use by children who are unable to enter into transactions or provide consent under applicable law.

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We do not knowingly collect personal information from children contrary to applicable law. If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us using the details below.

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Security and Retention of Your Information

We take reasonable administrative, technical and organisational measures to safeguard personal information in our possession or under our control.

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However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing the Services, maintaining appropriate business and transaction records, complying with legal and regulatory obligations, resolving disputes and enforcing applicable agreements.

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Your Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to request access to, correction of or deletion of your personal information, or to withdraw consent where processing is based on consent.

 

You may also unsubscribe from promotional email communications by using the unsubscribe option provided in such communications. You may continue to receive non-promotional communications relating to your account, orders, transactions or enquiries.

Requests relating to your personal information may be submitted using the contact information below.

 

We may need to verify your identity before processing certain requests.

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Complaints

If you have any questions or complaints regarding how we collect, use, disclose or otherwise handle your personal information, please contact us using the details below.

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We will review and respond to privacy-related enquiries and complaints in accordance with applicable law.

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International Transfers

Some of our service providers may process or store personal information outside Singapore.

Where personal information is transferred outside Singapore, we will take reasonable steps as required under applicable law to ensure that the transferred personal information receives a standard of protection comparable to that provided under applicable Singapore data protection requirements.

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Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or would like to make a request concerning your personal information, please contact:

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Bok Seng Group
5 Tuas Ave 3
Singapore 639405

Email: estore@bokseng-ipl.com
Company UEN: 199305010H

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For purposes of applicable data protection laws and unless otherwise stated, the Bok Seng Group is responsible for the personal information collected through the Bok Seng e-store.